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Kurgo Reviews

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Overall Rating

4.5
2 Reviews
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About Kurgo

Kurgo.com is a leading supplier of high-quality outdoor adventure dog gear products. The product range includes car seat covers, harnesses, leashes, collars, and pet carriers. These products are designed to make it easier than ever to go wherever you want, with the one companion you always want by your side. Kurgo is passionate about creating consistently high-quality products backed by a lifetime warranty. The company was founded by brothers Kitter and Gordie Spater, who were motivated by their love of dogs and their entrepreneurial spirit. The brand's inspiration is credited to Kitter's dog, Zelda, who had a dangerous habit of jumping into the front seat during car rides. This led to the creation of the first prototype of what would later become the Backseat Barrier. Kurgo aims to solve the many problems dog owners face every day and enhance their journeys with simple, durable, and need-based designs. For any problems or questions about Kurgo products, their customer service department is available to help. They also offer a replacement service in addition to their regular lifetime warranty for customers located in the US & Canada. For customers outside of the US and Canada, they can contact Kurgo Customer Care directly.

Kurgo Pros & Cons

Pros of Kurgo.com:

  • Quality and Durability: Kurgo products are crafted to withstand the test of time, ensuring comfort and safety for pets.
  • Innovative Pet Solutions: The design team continually seeks ways to create products that cater to the evolving needs of pets and pet owners.
  • Variety of Sizes: All Kurgo dog harnesses come in a range of sizes, catering to small, medium, and large dogs.
  • Travel-Friendly Products: Kurgo offers a variety of travel-friendly products, including car seat covers, travel bowls, and carriers.
  • Commitment to Quality: Kurgo stands out for its commitment to quality, durability, and pet-friendly design.
  • Customer Service: Kurgo offers impressive customer service, as evidenced by their lifetime warranty and efficient return policy.

Cons of Kurgo.com:

  • Limited Reflective Areas: Some Kurgo products, like the Journey Air Harness, have limited reflective areas, which might be a concern for visibility during nighttime walks.
  • Potential Design Flaws: Some products, such as the Kurgo Loft Jacket, may have design flaws like weak velcro that can open up over time.
  • Return Policy Limitations: Products purchased from the Kurgo.com clearance section will not be accepted for return.

Additional Notes:

  • Kurgo offers a 45-day return policy for items that are not entirely satisfactory.
  • PayPal is accepted as a payment method on Kurgo.com.

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Kurgo Customer Reviews (2)

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Alberte Larsen
Alberte Larsen
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Feb 10, 2023
Ashley Browne
Ashley Browne
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Feb 7, 2023

Kurgo Customer’s Q&A

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Kurgo Features and Benefits

Kurgo.com offers a variety of features and benefits:

  • Quality and Durability: Products are crafted to withstand the test of time, ensuring comfort and safety for pets.
  • Innovative Pet Solutions: The design team continually seeks ways to create products that cater to the evolving needs of pets and pet owners.
  • Dog Harnesses: Designed for comfort and safety, these harnesses meet active dogs’ demands without sacrificing their well-being. They are adjustable, ensuring a perfect fit for any breed, and feature padding in all the right places to prevent chafing and discomfort.
  • Travel-Friendly Pet Products: Kurgo aims to make traveling with pets easier with its range of travel-friendly products. These include car seat covers for dogs that protect your vehicle’s interior while providing a comfortable space for your furry friend, as well as travel bowls and carriers for feeding and transporting your pet.
  • Commitment to Quality: Kurgo stands out for its commitment to quality, durability, and pet-friendly design. This makes it a reliable choice for pet owners seeking lasting pet care solutions.
  • Variety of Sizes: All Kurgo dog harnesses come in a range of sizes, catering to small, medium, and large dogs.

These features and benefits make Kurgo a popular choice among pet owners. It offers exceptional value, design, and functionality in every product, making pet care easier and more fulfilling. Whether you need a sturdy harness for your energetic dog or a convenient travel accessory for your adventurous pet, Kurgo’s range of pet products has you covered. It’s time to elevate your pet care experience – it’s time to choose Kurgo.

Kurgo Pricing

Kurgo.com offers a variety of products at different price points. Here are some specific prices mentioned:

  • Enhanced Strength Tru-Fit Dog Car Harness: $39.95
  • Journey Air Dog Harness: $39.95
  • Loft Dog Jacket: $35.95 (on sale for $28.75)
  • Core Sweater: $32.95 (on sale for $26.35)
  • Heather Dog Booster Seat: $64.95
  • Kibble Carrier: $19.95
  • Rover Backseat Bridge: $78.95
  • Tailgate Dumpster: $29.95

For more detailed pricing information, you can visit the Kurgo website directly.

What payment methods does Kurgo.com accept?

Kurgo.com accepts American Express, PayPal, Klarna, Venmo, Apple Pay, and Bitcoin as payment methods. All credits will be made back to the original payment method. Please note, once a refund is submitted to your credit card company or bank, there may be additional delays in receiving the credit to your account due to your bank’s policies and processes. Please contact your payment provider to find out their timeline for crediting accounts.

Kurgo FAQs

FAQ

Kurgo Alternatives

Here are some alternatives to kurgo.com:

  1. Casper: A designer, manufacturer, and retailer of mattresses, sheets, and pillows.
  2. SureFlap: A pet lifestyle specialist with a simple mission - to develop smart pet products that improve the way people care for their pets.
  3. Boqii: A company operating a pet-focused platform.
  4. Petco: A health and wellness company that specializes in enhancing the lives of pets.
  5. Gooby: Known for its pet products.
  6. EzyDog: Offers a variety of dog gear.
  7. Hurtta: Provides outdoor wear for dogs.
  8. PUPPIA: A pet fashion brand.
  9. Ruffwear: Specializes in performance dog gear.
  10. Pet Life: Offers a range of pet products.

These alternatives offer a variety of products and services that may suit different needs and preferences. It's always a good idea to research and compare options to find the best fit. Remember, the best choice depends on specific needs and circumstances.

FAQ

How To Open A Kurgo Account?

To open an account on kurgo.com, follow these steps:

  1. Visit the Kurgo website.
  2. Click on the Create Account option.
  3. Fill in the required fields: First Name, Last Name, Email Address.
  4. Choose a Password. The password must contain at least 8 characters.
  5. Confirm the password by entering it again in the Confirm Password field.
  6. Click on the Create Account button to complete the registration process.

Remember, the account can be used to sign in with any of Kurgo's family of brands. Once the account is created, it allows for faster checkout, saving multiple shipping addresses, accessing order history, and tracking new orders.

FAQ

How can I contact Kurgo?

You can get support via their email address or phone number: info@kurgo.com or +1 877-847-3868.
FAQ

What is Kurgo's return policy?

You have 45 days to return an item for a refund of the purchase price if you are not entirely happy with it for any reason.
FAQ

What is Kurgo's shipping policy?

After 11 a.m. EST, orders will be dispatched the next business day. A weekend or holiday order will be shipped the next business day.
FAQ

What is Kurgo's exchange policy?

The handling of exchanges involves two distinct transactions. Please adhere to the above return instructions when exchanging things. Next go to Kurgo.com and place a fresh order for the things you want. There are shipping costs for new orders.
FAQ

What does the Kurgo Warranty cover?

When products are acquired from accredited Kurgo dealers, manufacturers' flaws resulting from subpar construction, flawed hardware, or subpar materials are covered.
FAQ

Kurgo.com Return Policy?

At Kurgo.com, orders placed after 11 a.m. ET will be shipped the following business day. Any order placed on a weekend or holiday will ship the next business day. Estimated shipping times are as follows: FedEx Ground Home Delivery within 5-7 business days, FedEx 2-Day Express Shipping arrives 2 days after shipping, and FedEx Overnight Shipping arrives the day after shipping. Business days are Monday-Friday, excluding holidays. Orders to Alaska and Hawaii have limited shipping options and are not eligible for free or standard shipping.

For purchases made directly with Kurgo, if for any reason you are not completely satisfied with your purchase, you may return it within 45 days for a refund of your purchase price. Note that shipping charges are non-refundable. Defective products are allowed for return for replacement or credit within 45 days or if the product is still within its warranty. All returns must be within 45 days of the original date of purchase. Thereafter, all sales are final. All returns must be re-sellable, which is in original condition and in original packaging. Any items returned in used condition without packaging will not be credited. Unfortunately, for sanitary reasons, toys that have been in your dog’s mouth cannot be returned. Returns must be shipped via prepaid freight. Any return sent back freight collect will be refused. Special order items are not returnable. Products purchased from the Kurgo.com clearance section will not be accepted for return. All replacement items will be shipped after Kurgo has received and processed your defective return. A new tracking number will be sent for the replacement item when it ships. All credits will be made back to the original payment method. Kurgo will not be held responsible for customers ordering the wrong product(s), and all refusals will be credited minus the shipping charges. If a package arrives damaged, contact Customer Care so a claim can be filed with the shipping carrier and a replacement order processed. Please note, once a refund is submitted to your credit card company or bank, there may be additional delays in receiving the credit to your account due to your bank’s policies and processes. Exchanges are handled as two separate transactions. For items you want to exchange, please follow the return instructions above. Then place a new order for the items you would like on Kurgo.com.

FAQ

Is PayPal accepted on Kurgo.com?

Yes, PayPal is indeed accepted as a payment method on Kurgo.com. It's among the many payment options available on the site. This allows for a variety of payment methods to suit different customer preferences. Remember, it's always a good idea to check the payment options on the website for the most accurate and up-to-date information.

FAQ

Can I pay with credit card on Kurgo.com?

Yes, credit card payments are accepted on Kurgo.com. All credits will be made back to the original payment method. Please note, once a refund is submitted to your credit card company or bank, there may be additional delays in receiving the credit to your account due to your bank’s policies and processes. Please contact your payment provider to find out their timeline for crediting accounts. If you have any problems or questions about your Kurgo Product, their Customer Service Department is here to help. Please feel free to email them or call them directly. In Europe, please email them at their provided email address. All Kurgo products (with the exception of toys) are warrantied against manufacturing defects when purchased through an authorized seller. To file a warranty claim, please contact Kurgo Customer Service.

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